lundi 2 juin 2014

Good Phone Systems For Small Business Are Very Cost Effective

By Lila Bryant


The majority of small business owners believe that modern phone systems are not worth investing in. Phone systems for small business may not have been worthwhile, but these days you can get one that works over the Internet and offers so many facilities that can aid a small company. These systems are great for ambitious companies..

The only prerequisite of installing a state-of-the-art system is to have a high-speed Internet connection already installed on the premises. Most systems these days use VoIP, allowing people to contact each other far more easily. The amount of services that you can receive on the smallest of budgets is quite incredible.

If your only experience of VoIP was when it was first introduced you will be amazed at the improvements in quality these days. There is no longer a problem with sound quality, or with lines that keep disconnecting. New technology, and the advent of high-speed broadband connections, have made these systems far more reliable. There is no need to be concerned about using this kind of technology, as it has been tried and tested thoroughly throughout the commercial world.

A system like this will mean that your secretary, or personal assistant, will not have to answer all the incoming calls and then patch them through to you or your colleagues. This means that they can spend their time doing more important things for the business. Your system can be configured so as to connect your customer directly through to the person or department that they require, and no call will go unanswered as you can record messages to keep the caller informed, whilst they are being transferred.

If you are always making long journeys for very short meetings, you will find that having one of these phone systems can save you money in other ways. Because they run through the high-speed Internet network, it is possible for you to use video conference facilities to keep in touch with your customers. The savings you make on travel costs, and overnight expenses, will quickly cover the investment you have made in your phone system.

As with everything, the more you are willing to spend the more features will come with the system. Some of the facilities that might be available to you include call forwarding, unified messaging, and voice mail. If you, or some of your clients, still rely on communication via fax, then this can also be built into the system and the faxes can be received or sent, via your email therefore there would be no need for a dedicated fax machine.

One thing you should seriously consider to have included in your package is a hands-on training session for your employees. This is because some people are very worried about using new technology, and these sessions will help them feel more at ease with the new facilities available to them. If they are confident in using the system, it can only benefit your business.

Having a modern phone system for your company will boost your business in many ways, including customer satisfaction. Current, and prospective customers, will no longer have to keep calling you because they get a busy tone. They will be able to leave a message requesting a call-back, rather than having to call another time, or company, to get help to solve their problem.




About the Author: